android
  #1  
Old 03-29-2008, 04:04 PM
mountainman mountainman is offline
Junior Member
 
Join Date: Mar 2008
Posts: 1
Default SanDisk Customer Service - Great Experience

I just wanted to throw this out there for folks who may be using this forum (as I did) before purchasing an mp3 player.

My in-laws wanted to get me an mp3 player for Christmas, and asked me what I would like. After doing the research and trying to keep it in a modest price range, I chose the Sansa e260. After receiving it, I loaded all the songs, albums, etc. I wanted onto it with WMP, which works great with the Sansa, BTW.

A few weeks ago (mid-March) my Sansa stopped working. I may be to blame, as I left it on my chest as I fell asleep listening to it, and woke up in the morning with the headphones yanked out and the player lying under me, having suffered through a night of tossing, turning and sweating on the thing. When I tried to power it up, I got a "Low Battery-System Shutdown" message. I tried charging it, I tried re-intalling the firmware...nothing worked. Thinking I may have somehow killed the battery, I ordered a new one ($23). It arrived, I installed it, charged it, and still had the exact same problem.

I called the 800 number, explained to the service rep what happened and she walked me through the steps of re-installing the firmware again. After determining it was a hardware issue, she took my info and set up an RMA. A UPS return shipping receipt was in my inbox within hours, I mailed back the player (keeping the headphones, case, cord, etc.) with the original battery. Eight days later, a brand new e260v2 arrives in my mailbox, no fuss - no muss!

The new player arrived in the store packaging, with all the gear that comes with it (headphones, case, cord, etc.), and it was the v2. I know this would be a disappointment to those who use Rockbox, but the software that it comes with works fine for me. Given that I didn't even have a receipt for the original, since it was a gift, I thought this was pretty good customer service.

I just thought I'd let people know about a good customer service experience, since it's getting harder to come by these days! It's a shame all companies don't treat their customers this well anymore.
Reply With Quote

Advertisement [Remove Advertisement]

  #2  
Old 03-29-2008, 04:27 PM
Cruleworld's Avatar
Cruleworld Cruleworld is offline
Zune Moderator
 
Join Date: Dec 2006
Location: In a secluded cave
Posts: 2,728
Default

I wish everybody had experienced customer service like this from them. I have heard horror stories from people that called them.
__________________
Players: Zune 30GB (Music), iPod Touch 8GB 2g (Apps/Podcasts), Zune HD 32GB (sold to brother)
Reply With Quote

Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump



All times are GMT -5. The time now is 04:42 PM.