I had a 30gb Zune and had some issues with it - more with the software than hardware. The only thing I didn't like about the hardware was the size of the player. Of course, when the HD crashed, I spent considerable time on the phone with Microsoft trying to get approval to send it in for repair. I decided against getting it "refurbished" and returned it to Best Buy for a full refund, since I got the 2 year product replacement plan when I bought it. Anyway, I ended up buying a 32Gb Zen instead and in all honesty, I am much happier with it than I was with the Zune. To each his own though. What works for one, doesn't necessarily work for all. I highly recommend finding friends with one and checking theirs out before you decide. That's how I ended up with the Zen. Someone at work had one, I tried it out, played with it for about an hour and decided that it was better for me. I know this post is kind of old and don't know what you ended up doing, but good luck with your decision.
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Michelle
Proud owner of a Zen 32Gb
I love to give homemade gifts...which one of the children would you like?
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