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Old 01-09-2008, 08:21 AM
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PromisedPlanet PromisedPlanet is offline
Join Date: Jun 2007
Posts: 234

Try connecting it to another PC (or PCs) running WMP11, and see if it's recognized. If it is, you've got a problem with your WMP11 installation. If not, connect it to your PC in MSC mode, format it using Windows Explorer, and install the latest firmware with one of the following methods:

1) Use the Sansa Firmware Updater:

2) If that doesn't work, copy the firmware manually to the player:
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