Old 04-11-2007, 03:39 PM
scootinger scootinger is offline
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Join Date: Dec 2006
Posts: 7
Default How long does Creative RMA usually take?

A short time back, my Zen Vision:M completely died so I had to send it back to Creative. It arrived there on March 28 - that's 2 Wednesdays ago, so today (April 11) is the 11th business day that they've had it. I'm not too happy - I've called them Monday, Tuesday, and today and I've been told each time that the parts are in stock and that the replacement should be sent soon (and I would expect that for such a popular model.) However it still hasn't been sent!

How long has Creative usually taken to process your RMAs? I'm just wondering and want to see how much longer I should expect it to be.
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Old 04-27-2007, 11:53 PM
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freddie freddie is offline
Join Date: Feb 2007
Location: Canton, MA (Boston/Providence area)
Posts: 231

Got approved on 4/6/07, sent it back 4/11/07, it got there 4/17/07, got my new one today (4/27/07).
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Old 05-07-2007, 06:27 AM
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Uthor Uthor is offline
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Join Date: Apr 2007
Posts: 35

Mine was recieved by Creative on Tuesday and sent out on Thursday. It should be here sometime today. Their website hasn't updated with what they actually did, so here's hoping that it's fixed.
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Old 05-07-2007, 07:31 PM
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soontir2432 soontir2432 is offline
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Join Date: Apr 2007
Location: Woodside, NY
Posts: 31

I have had to send both of my Micros in for a total of three times and the turnaround was usually within two weeks.
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Old 05-21-2007, 10:03 PM
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brahmasoccer09 brahmasoccer09 is offline
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Join Date: May 2007
Location: San Antonio, TX
Posts: 12

The great thing was that after two weeks, I got a completely new player. Scratch-free.
30GB Zen Vision:M
2 GB Zen V Plus
Creative Labs- The Worldwide Leader in Digital Audio
4 GB Insignia NS-DV4G
512 MB iRiver iFP-895
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Old 05-22-2007, 11:17 AM
ndskyz ndskyz is offline
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Join Date: May 2007
Posts: 26

I sent my Vision back and exactly 7days later got a vision "W" back. It was processed in and out in 1 day at creative.. Nice!
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