Broken Screen?

[AznDan216]

today during school i turned on my zvm it is fully charged and have not been dropped recently, the screen is all weird with white lines running through my screen and it is all flickering i still have the 1 year werranty that comes with the product and am going to get a replacement but i would like to know what the problem is and how i can prevent it, thanks in advance...
*cry at the near death of my favorite player*

[IPODS SUCK]

ya that happend with my zen I had to file a RMA....they didnt tell me what was wrong with it tho they just returned it fixed

[Lawrence]

it happens. ur not the first nor the last.

[AznDan216]

and what exactly is "it" lol oh and i just noticed that the 1 year warranty that comes with the zvm is limited... does that mean i cant get a replacement? i got it from circuit city and im sure i havent had it for a year...

[klumsy bot]

limited = does not cover you breaking it.

http://www.google.com.au/search?hl=e...warranty&meta=

[ZenChick]

Broken screens happen. The glass that makes up the LCD is generally durable, but rough handling over periods of time can weaken them.

However, we do have a success story in-the-making regarding obtaining warranty repair in this thread.

Good luck!

[bov]

hey azndan216, do you think you can show us some pictures of your screen?

im curious to see what it looks like and possibly find a way to prevent it, thanks!

[AznDan216]

here is some pictures, for you people who think i meant broken screen like the other thread, it did not implode, it simply have white lines running through the screen like shown in the pics, also i have treated the my zvm with the up most care and have only dropped maybe once or twice(not in a row) softly and not recently so i kind of rule out the mishandling factor, it just turned this way all the sudden -_-
*there is a little reflection because of my crappy camera but just a little bit the white, brightness of the screen is not reflection*!!!!

[ZenChick]

Yep, that's definitely a problem - either the LCD cracked along its conductive edges, or it's a failure of the associated circuitry. You should definitely be able to get an RMA for that.

[AznDan216]

free? lol.. i got it from circuit city... also how did the lcd crack or w/e and how do i prevent that from happening?

[ZenChick]

Try taking it back to Circuit City first - they'll probably let you exchange it, and you won't have to worry about an RMA.

As for how to prevent it... Hmmm... Well, don't expose it to temperature extremes, don't cram it in your back pocket, don't press really hard on the screen area, or stuff it in a backpack full of other stuff. And definitely don't drop it.

That's about all I can think of right now.

[AznDan216]

just want to say that i got a replacement(free ) and have reloaded all my files back on my new zen with no problem, and i want to thank everyone for the answers especially zenchick...

[ZeroBlade]

Did they just open up a new Zen Vision: M and give you the player or did they let you have the accessories as well? I would like to know because if I do get a replacement for my Zen Vision: M, I don't want to take it out until I get a new Invisible Shield sent to me to minimize scratches.

[AznDan216]

i put everything back into the old zvm's box including the papers and junk and got a new box with everything in it

[bov]

niiiiiiiice congrats!

[almacmil]

Same thing happened to me. Turned it off did not drop and then when turned on the screen was faded and lines. Screen not cracked or even scratched. Recieved an RMA shipped it off and now they want me to pay for the repair. Unit only 5 months old. Any suggestions on how to deal with Creative or am I outta luck

Thanks
Ann

[skippyg]

you dont have to pay for the repair, just the shipping, if there telling you its your fault, argue, but politely.

[turningpoint]

Hi I have the same problem, my ZVM just stops working normal, there are horizontal white lines across the screen. Please see actual pic below.
http://img507.imageshack.us/img507/9...2007702tq6.jpg
http://img522.imageshack.us/img522/8...2007701lo3.jpg

is there a way i could have it fix? i bought in abroad and i lost the invoice. what i only have now with me is the box it came with along with the other accessories.. suggestions? i'm really desperate on having this fix.

sigh I LOVE MY ZEN it was shortlived. i had it for less than a year... advise guys?

regards,
John

[almacmil]

Yup That is exactly how my player looked. I have been contacted by creativeand told I am responsible the damage NOT!! I never dropped or bumped the player. Want 85.00 for repair even though it is only 4 months old...

[vi3tboik3v]

Pretty much what ZenChick says, is my answer. Plus, she's a moderator and is a genius. So just follow her directions, and you should be fine.