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-   -   How's Cowon's Customer Service? (http://www.anythingbutipod.com/forum/showthread.php?t=66993)

Mf1232 12-12-2011 12:04 AM

How's Cowon's Customer Service?
I just want my S9 fixed lol. how is Cowons' customer support?

Steel 12-20-2011 08:52 PM

What's wrong with your S9? Well I'll respond anyway.

Last year my power switch broke, it was totally loose. After registering on the site, chatting with a rep who told me that it would cost "under $50" and sending my player to their repair center in CA, I got the bill: $74.

The power switch was $47 but they "also happened to notice that my volume buttons were not working" which I am certain was not true. Also, how do they not have fixed rates for repairs? Furthermore, I've read posts from people here and on iaudiophile that they ordered power switches for about $10.

Being that there's only 1 repair place in the country, it seems to me like they don't have any straight policy at all and just do whatever they want. Everything about my experience felt extremely unprofessional. But hey, I could be wrong.

That was my experience. Maybe other people had great experience, I'm not sure. But I would never deal with them again. Just my personal two cents.

Edit - I forgot to say that the first thing I did was ask them if I could buy the part and they said that they absolutely under no circumstances sell parts to anyone. But I've read people on forums all over buying the switch for $10. That's why I mentioned it.

Syndrome 12-21-2011 12:01 AM

That location may not sell the part, but China is very good at 'remaking' parts and selling them.

That being said, Cowon is expensive to have them fix your issues, unless you can do it under warranty you will nearly be better off buying a new unit. I know this makes Cowon sound like a horrible company, but if you buy their products without a silder(cowon sucks horribly with these) then you are getting a good product that will last. Sadly mine and your S9 has a slider so we get the short end of the stick.

Mf1232 02-05-2012 08:33 PM

great lol. maybe they stopped caring about the s9 by now, which is why they aren't responding.

markmp3guy 03-25-2012 03:23 PM

Just keep badgering them. Their customer service is crappy to non-existent but they will respond if you need a repair. That's because it's revenue for them. If you have a complaint they could care less but if something is broke and you need to send it in, they'll respond. That's how they stay in business.

jjr 01-19-2015 05:51 PM

Plain and simple its HORRIBLE, STINKS and EVIL. Company too poor to own a phone. You must do everything by email which takes forever. Then mail it in for repair and again that takes usually 2 to 3 weeks.

I just had my 32gb S9 in there for a bad input/charging socket. I was told that I needed the whole board replaced for $97. Well I really like the S( so I paid for it and now the same issue again. The fix lasted just over 6 months.

I contacted Cowon and I was told that they would see what they could do about it but needed a RMA number?? I told them I paid then via Pay Pal / Discover and have that receipt. They replied with something like its too hard to look it up that way on there end that way....

Well when you get the info to send it for a repair you are never told to hold on to your RMA number and wtf I would figure a paid receipt from Pay Pal would be good enough.

FWIW I'm the original owner and also own a D2 which still works flawlessly , the S9 is nice but that non standard USB/Input/output design is really garbage.

Now still waiting for a reply from Cowon. I really think there techs are ok its just the way the support is set up that is time consuming. I remember years ago that they actually at least had a live chat option.

Like there products but there are a lot more contenders out there these days and may consider jumping ship soon.......:confused:


Originally Posted by Mf1232 (Post 588344)
I just want my S9 fixed lol. how is Cowons' customer support?

gesamgr 01-20-2015 11:04 AM

I think that COWON has lost the game....:(

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