||12-23-2008 04:04 PM
Computer Not Recognizing Player
I've had my Zen Wav for over a year now. I've not had any problems until yesterday. I plugged the player into my USB port, preparing to add more music to it. I went to 'My Computer' to access the Zen Wav software. When I clicked on it, the program opened but nothing was clickable (all dimmed). So, I went the second route to access it through it being a 'Portable Device' and then I realized that my computer wasn't even recognizing it that way. So, I reset the player but no fix. Then I uninstalled/reinstalled the software but again, no fix. It does charge when it's plugged in, though and it works perfectly when I'm using the player. I'm using Vista but I don't think I can blame it on that because I've been successfully using the player with Vista since September. Obviously, it's past the warranty period at this point. I've left it plugged in, hoping it would evenually recognize it but nope. Any suggestions? Thanks so much!