Frankly, as the owner of a Sansa e140, I'm not planning on buying another product from Sandisk unless they undergo a major overhaul. Their firmware is really buggy (even the latest version) and there is basically no customer support to speak of. The player has a lot of trouble just playing correctly-tagged, alphabetically named mp3s in the correct order (ie, it's totally incapable of doing so in several cases and instead plays the files in a random order). This, along with the fact that you can't bookmark a file, nor resume play from midway through it, makes it pretty much impossible to play (mp3) audiobooks on the player.

The e140 has a lot of good features for the price, but it's just not worth the hassle.

The comments from a previous user are only valid if you have old firmware. I bought one off the shelf yesterday and all of these issues have been fixed 100% except for the bookmarking feature. Tracks are never played in random order though: I've tested dozens of albums.

Some thoughts on what I liked...

Loading music on is so simple it's not even funny. I never even had to touch a driver disk or manual because everything just works with all my existing music. The controls are intuitive and the amount of detail in the menus and on-screen during playback is mind-boggling for the price range. It reminds me of the ergonomics and functionality of many more expensive hard-drive based players such as the creative Nomad.

Given the price range, the only cons with this player that I think are reasonable to point out are:
1. Missing the bookmark feature for mp3s
2. Playlist functionality is basic - can't save lists, can't enqueue more than one complete album/artist at a time.

I don't think anything on the market at a similar price gives you what this MP3 player can.

If you see people complaining that it "dies in 2 days": they didn't bother doing a search and finding out that it hung on a dead battery and needs to be reset by holding the power button for a few seconds with the battery out. The same info is available if these people were to call customer service.

Chris wrote:
Playlist functionality is basic - can't save lists, can't enqueue more than one complete album/artist at a time.
Could you expand and explain this? It seems like a very horribly fatal flaw in this product.

You can set up a type of playlist on it, the full manual on the CD explains it. Also you can view all music with it.

a type of playlist? You can create a playlist in windows media player, transfer it over to the player as a playlist ( whatever you name it) and then go to play music>playlist, and youll see the list and it will play in the exact order you made it.

- Resume function is only FULLY compatible with Audiobook files, netlibrary and mp3 files wont support it.

- you can sync over more then one playlist at a time, if you call sandisk tech support @ 866-726-3475 most if not any of the agents can walk you through it.

Best regards,
Mark / Sandisk Tech Support

Hi Mark,

I just bought an e270 yesterday. It's a really slick-looking unit.

Firmware bugs:
* Here's exactly what I did: I uploaded a single folder of mp3s with japanese tags on them. Given that there is no asian font support, the song names appeared as boxes (that's okay). However, I hit the record button accidentally, so I selected "no" for "save recording?" At this point, the firmware stalled. The only thing that worked was scroll wheel (which let select between "cancel" and something else... I forgot), and the lock switch. When connected to the USB port, it does indicate charge on the screen, but no USB connection. None of the buttons worked, so I could not even reset the device. I took it back to the store for the replacement unit.

What I would want in future firmware updates:
* Asian (Japanese, Korean, Chinese) text support. Come on guys, I know you can do it. Do you need a help from a microcontroller/processor programmer?
* Software lock option for the record button. The record button is so conveniently located that I can imagine myself accidentally pressing this thing again.

This player is great up until you run into the playlist issue. I returned an IPOD because it they are so restrictive and bought the Sansa because you can drag and drop....except playlists. For that you have to go back through media player, if it works, which is buggy and has not worked yet. This is indeed a major flaw in the design. I called support and the desk agent agreed that it would be better to be able to drag m3u files, but said that is the way it is designed so you have no other choice. This is a firmware update that is needed ASAP. But I may have already taken this back to the store by then...add this feature and the player is very very good, without, just too cumbersome to maintain lists.

how do you delete the songs on the device?
when i hook it up to the computer there is no music file

Hi all...i bougth a Sansa E270 and was really happy with most features of the player (apart from the FFW and RWD seek times, these are pathetic, the iPod Nano is much faster for this..., which means if you are listening to a long MP3 mix, you can go to certain parts of the track really fast, the Sansa E200 series skips about 15 seconds at time about every 0.3 of a second...which is pathetic, even when using the wheel)....

Anyhow, apart from the above....overall is well built and quite intuitive and easy to use.....until i encountered the following major issues...:(

Basically, i have uploaded some of my tracks in both MSC and MTP mode (one is for loading data, the other one for music). I then deleted some of this data/tracks.

I then noticed that some deleted track names were still on the device. (although not present while browsing the Sansa via Windows XP, not even when viewing hidden files!).

I was unable to delete these tracks. So i have re-loaded the same them on the player and tried to re-delete these to see if it was a one-off thing. Nothing.

Next thing i did was removed all music tracks from the device. In Windows XP the MUSIC folder was completely empty.

I then check on the player, and 2 track names still there! I then by pure trial and error, clicked on the "Scan through tracks" option from the menu. The Sansa player screen went completely black (although the blue dial light stayed on).

The player froze and no buttons would work at this point. Couldn't switch it off.

My option was to re-connect the Sansa player via USB in the hope that it would connect. The player screen turned on with the Sansa logo and nothing else. No PC connection or nothing.

To date, i am having to return this product for an exchange as I have been unable to switch the unit off as it has no "hard-reset" button. It is on at all times but its software is frozen and practically unasable!

I am quite confident this is a bug with the software and sincerely hope the firmware will be updated very soon, as what has happened are major issues!

Has anybody else experienced something similar with a Sansa E200 generation players and can you advise why MP3 track names are being duplicated and entries fully removed from the list?

...forgot to mention....the Sansa firmware software should be fixed so that it gives the user confirmation prompts before deleting tracks/fm/voice recordings permanently. At present if you select the option to delete a by mistake, the file is deleted in an instant....gone!

Go the the Sansa Forum on this site. These questions you have are addressed there.

can you download and playback full length movies on this unit? would someone pls advise.....

I bought a Sansa e270 on 7/9/2006 and on 7/10/2006 I turned it on the 2nd or 3rd time. The blueish ring comes on but nothing else. Couldn't find a way to reset. Spent a bit of time researching online. Finally pulled the cover off the back and pulled the battery. Put battery back in and works (for now)... I have not looked yet to see if there is a newer firmware version. This is a bit different than the post on this same page in that I verified (after pulling the battery and re-inserting) that the battery indicator shows fully charged. I hope that this isn't a sign of things to come with the Sansa e270.

Completely agree with Joe. Units garbage unless you like spending hours
screwing around with an mp3 player. Downloaded almost a gig worth of music. Shows as downloaded on pc and memory shows they are there on the player but only 30 songs are playable. Same music selection downloads and plays fine on my m240. Tried upgrading the firmware and now it will not get past showing the sandisk logo on startup. Tried starting in recovery mode with no luck. Never even knew this site existed until I owned this unit and had scan the web for info. How hard can it be to make a mp3 player work as advertised. Thank god that sandisk doesn't make computers. While I am already ranting, sandisks support on the e140 consists of 5 lines of info unrelated any actual support issues.

There is a firmware update on sandisk.com.

I just bought this E200 4 gig and have had some issues with uploading pic and vids. first the software would not even launch after uninstalling and re installing the Arcsoft Media Converter i was finally able to get the software to launch. now the media converter does not recognize the player. it would be so nice it there was actually some web based support for this product! I like the ease of use in terms of the player it's self. But that's about it . I'm going with the Creatave next time. Which will be very soon at this rate!!!

I can not figure out how to delete songs on the sansa e270, but other than that i have had not any problems with the mo3 player other than it completly froze on me and the blue circle light stayed on and the only way to reboot it was to pull the back casing off and take the battery out.

How do I delete songs on the sansa e270?

FYI... A frozen player, with the blue circle light on, can be rebooted by holding the power button down for a lengthy 10 seconds. I was determined to not remove the back cover. To my surprise, when I was counting and got to 10 it shut down and I could reboot it just fine. I did not have the cable in it.

Update... the holding of the power button for 10 seconds has worked each time I have had a frozen unit regardless of what lights are on. It doesn't freeze often but its nice to have such a simple solution if it does. I highly recommend this player.

System Reboot Issues:
I just picked up my e270 from Circuit City yesterday. I got it home, loaded up some music (using MSC) and everything worked fine. When I tried to install the latest firmware update from Sandisk, my player locked up and the screen kept telling me I needed to go into System Recovery Mode. If this happens to you, my advice is to not play around. Immediatly call the Sandisk tech support. These guys rock! They told me how to wipe out my players memory and start from scratch. It is a very easy process and you will be up and running in about 5 minutes. They will email you 2 files that you need to reinstall on your Sansa MP3 player. When you load the 2 files they will email you onto your player, you automatically receive the latest firmware update with the customizable EQ settings. Now if I could just figure out how to get playlists on my e270 I will be good-to-go.

MESSAGE FROM SANDISK TECH SUPPORT
This is for use in Recovery Mode.

To access Recovery Mode:
-Make sure the player is off (if necessary, hold down the power button for 20 seconds to turn it off)
-Move the hold button to ON (move to the right towards the headphone jack).
-Hold the record button.
-Connect the player to the computer.
-Keep holding the record button till the "new hardware is ready for use" comes up, then realease the record button.

Now you should have a 16MB drive in My Computer. Simply download the 2 attached files, then put them onto the 16MB drive (via drag-and-drop, or copy-and-paste).

Once that's done, turn off the hold switch, then unplug the player. Check if the issue is now resolved.

These guys rock! They told me how to wipe out my players memory and start from scratch. It is a very easy process and you will be up and running in about 5 minutes. Plus, when you load the 2 files they will email you onto your player, you automatically receive the latest firmware update with the customizable EQ settings. Now if I could just figure out how to get playlists on my e270 I will be good-to-go.

I bought a e260 3 months ago, and was very pleased with it. Until it started freezing on some screens. I didn't know that i had to hold down the power button so i just took out the battery and all was good. But about a week ago, it started just skipping some of my songs, songs that had played previously. I was annoyed but i just kept listening to it, until the list of songs it wouldn't play for whatever reason kept growing bigger. Tonight i downloaded new firmware and then it had deleted all the songs that didn't play! 600 in total. Now i face the daunting task of putting them all back on.

I like the unit, but they definetly need to work on the bugs in it.

2 issues I have with mty 6GB E270. Am looking through this site's forums for answers, but in the meantime, they are negatives worth mentioning for potential buyers.

1. Playlists. I tried Winamp, Media Player, and a couple proggies I got from download.com. None of them works! All proggies will tell me playlists/music are transferred and synced, but when I use the player, the playlist is nonexistent on the player.

2. Phantom files. I deleted some music from the player, and wound up with a bunch of music files of 0 seconds length-- just the artist/title in the player's directory, but unplayable. When I looked in the player using Windows Explorer, I found the delete files still there... as garbled file names, but still taking up several megabytes of space. And some of them cannot be deleted! WinExplorer will try to delete them, but they just reappear after deletion. I don't have time for issues such as this.

Love the player, but definitely need some sort of patch to fix this playlist problem. I hate having to scroll around looking for various artists to play when I want to chill and listen to music, and that is what makes playlists so great. Until they get this problem fixed, the player is just average.

@ kisersosay:
Could you send me those 2 files that you need, because I have the same problem you had. But I can't find those files on the internet, and Sandisk hasn't send me the files yet but I can't wait.
many thanks in advance! my email: gysvdv@gmail.com

How do you delet "phantom files"??? the video files i uploaded played once and the next day my playlist was deleted from the video menu, but open my video files from "my computer" and the files are still there with a mixture of letter and numbers and taking memory from my player. I delete the files and those keep coming back!!! it says a cable is disconected and ca not delet files, when the cable is conected and should delete those files...
..can someone help me with my problem??? thanks in advanced!!!

my sansa e250 is frozen on the sandisk loading screen and when I plug it into the computer it does not detect the player and it will not go to the charge screen. pls help me

Playlist issues:

I have two of these sandisks, and the best way I have found to put playlist on the player is this:

1. Open WMP. Click on "View". Select "Full Mode". Create a Playlist.

2. Make sure the Sandisk is in "MTP" mode. To do this go to "Settings" then "USB Mode". Select "MTP"

3. Plug the Sandisk into the USB port.

4. In WMP, Click on the "SYNC" tab. Drag your Playlist(s) to the SYNC plane. Click on the "Start Sync" button. The playlist will sync to your Sandisk, and WMP will give you a message stating the Synchronization is complete.

5. Unplug the USB cable.

6. Turn off the Sandisk. (THIS IS IMPORTANT!!! IF YOU DO NOT TURN OFF THE PLAYER THE PLAYLIST WILL NOT APPEAR)

7. Turn the player back on and make sure the playlist was copied successfully. It should appear in the "Playlist" menu, and if you select to play the list the player will play the music in the order you made the list.

Hope this helps!!

-Dan

Hey, can i have those files too? that would be cool. Thanks.
the_lizard_on_the_wall@yahoo.com

I've heard that it's possible to download firmware which will 'unlock' the FM tuner and FM recording facilities which are disabled in european versions of the e series (aparently it's built in to every model but disabled for europe market).

1. am i correct that you can download such firmware?

2. if so, where from?

Hugh

I own the e270, and I am unable to have my Dell Laptop recognize. I recently upgraded from the e250.

When you player freezes, do not remove the battery. Simply hold down the power button for 15 seconds. That's the "secret" reboot.

I recently bought the e270 and it does have bugs. If I don't add a number before audio files (like audio books), it plays in random order.

The trouble I'm having now is that I deleted everything from it yet when I go to the music section, it shows all of the folders and songs within.
How can I delete all of these and return to a new state?

Thanks.

You guys rock... Just got my E260 and freaking out.... you press power... and it does nothing!!!! Go to tech support site... they say check lock on top of player... Duhhh...

The secret that Sandisk is not telling is straight out of the package.... The old 10 second hold down the power button to reset the player WORKS!...

Thanks again for posting some alternitives to Shooting this little thing out of a slingshot!!! or using a Big Hammer on it.

Hope others find the hold down the power button for 10+ seconds to get the E260 to respond helpfull.... I sure did!

yea i have the deletion problem too , i have videos on here that i want to delete but wen i plug the player in the videos dont show up so i dont kno how to delete them,,,,,,, and i wanted to kno if i can sync music from a CD onto the device without uploading the CD to the computer.......if someone can help me please e mail me at - Supaflychic101@yahoo.com

Bought a e270 on September 10. On October 23 all of a sudden, I can't play music and get a message saying "synchronize to continue your music subscription". HUH???

All I've done is take my cd's and sync them onto the e270 using WMP 10. I haven't ever had any kind of subscription music service.

I can't get this thing to play now. I went to Sandisk adn updated the firmware, but that did nothing.

Any suggestions?

I had the same problem as everyone else here--my screen went blank then kept repeating sandisk over and over again. This happened right after I tried to use a generic mp3 ac charger. I followed the directions here in the forum and now it works fine.
My friend has an ipod which freezes up constantly...so I really can't complain.

I had the same problem with my screen freezing and couldn't figure out how to get it to unfreeze but doing the 10 second thingy with the power button works!!

nemmyt wrote: "i have videos on here that i want to delete but wen i plug the player in the videos dont show up so i dont kno how to delete them"

Answer: The video files are hidden files. Just plug it in and when the screen comes, at the top of the page click Tools> Folder Options> View> and then scroll down and press "Show hidden files and folders" in the "Hidden files and folders" folder. And then you just press apply and ok, and you should see the rest of the folders on your Sansa player (as well as the rest of the hidden files on your computer)

Hey everyone,

Is there any way to completley re-boot the player? I plugged it into my computer, and the "data" folder is completly gone, along with about 400 "phamtom" tracks.

EDIT:

The Phantom tracks appeared, they didnt dissapperar, I worded that wrong.

All the song names have the title and artist in them, and when I plug it into my computer, there is no DATA folder, where you access the songs.

i bought an e260 today and i downloaded all the hardware and all that othe rkind of stuff, then i uploaded all my music to it. Afer i tried putting movies on it I turned it off.

The screen said something about scanning your songs ( i didnt read it just scimmed over it) and then the device turned off.

I tried to turn it back on but the only thing that would light up was the blue dial for it, no screen no nothing. I left it over night woke up this morning and it didnt work, i tried putting the usb cable in but the screen still wouldnt turn on. I am going to return it today and if they actually give me cash back its off to buy an ipod:D

Ok, I have 2 prob... the first is the same as kisersosay ( I need the 2 attachment files ) and the second is that I can't play my south park episodes :'(... it say "convert this video file with sansa media converter" but I already did... I don't know what to do to play my videos...

thx for your help!

( Oh, and btw... this is my email for the file attachment : ticul_41@hotmail.com )

i have buy a sansa e270 and i delete all the songs what it was on the player, and when i restart the player and when refreshing the database it was freezing, and i can't do nothing, i make a reset but still not works (when start refresh database, freezing)

please help somebady

(sorry for my english)

So basically I couldn't delete al my music, couldn't add new music, and couldn't see half the tracks I had on my playlist when I unplugged the player. And there were the huge phantom files in my music folder that I could do nothing with. So I called for help.

Phantom Files Solution: I got on the phone with the tech support. Apparently it is a popular problem. And this is how to solve it: one needs to format the sansa every few months. That's it. There is one other way of deleting those files, but that involves going into the data folder and deleting the right *.dat file. Even so, it is recommended to format the sansa every couple of months at most. Which means back up all your music and video and pictures, and then format the drive (you can do this by going into My Computer, right clicking on the sansa drive icon, and clicking on format. Make sure it is FAT32, and that you do NOT do a quick format, ie UNCHECK the quick format box). Everything is clean and you start afresh.

i got my sansa 250 4gb in recovery mode and did all the step but it dooesn't give me anything not even formatting and on the recovery mode screen i get

usb cable connected
enter usb 2.0 MSD mode
SCSI Cmd #75 (what is it?)

and when i do firmware install it just doesn't do anything
got my sansa about 6 months ago

Does anyone know how to adjust the brightness on the Sansa E270 TV output adapter? I like watching movies on my bog screen but they seem a bit bright.

Is anybody else out there completly unhappy with this mp3 player. I went from an ipod to the sandisk i have have been nothing but diasappointed since. I can't take songs off of it, it deletes photos off it for no reason. changing the names of songs is out of the question. It is near impossible to use. I've been pretty unhappy with it so far! A real let down! Anyone have any suggestions what i should do?
Many Thanks

please send me those 2 files please. I have the same problems.
dandm4life@gmail.com

Upgrade to the latest firmware version! Currently 01.02.12x (where x is the region)

HELPFUL FORUM LINK:

http://www.anythingbutipod.com/forum/showthread.php?t=639

It will really help if you spend some time reading the manual and the forums. Most of the issues are addressed and solved in the forum link given above.

i really don't like this product. i spent a lot of money on it but i have a ton of complications like it won't play certain songs at all or even the whole cd, it would just back to the menu like i finished the album. It always freezes on me and I've had it replaced a few times. i dont recommend it at all.

I love my sansa (6 gig model) and I have had no problems with it in all the time I have had it. My husband is so impressed with it that he wanted one for his birthday and so today I bought him the 8 gig model. He loves it already.

Thanks for creating such an affordable, neat looking, reliable mp3 player. I would love to see something added where you can create playlists on the player itself but I don't find it too much hassle to move my normal playlists over

i bought a sansa e270 like 2 monthz ago, and all of a sudden it just wuldnt turn on!evrey time i turn it try to turn it on, it jus keepz saying sandisk over and over again!!!what do i do to fix dis?

There's one major drawback to these Sansas and like others have mentioned the playlist function is worthless. I don't understand why the people who engineer these don't incorporate utility. The folks of CD players final caught on, make a multi disk CD player. For some reason, the transition to digital was done by a bunch of damn kids who don't know what CDs are, or what an album is (much less an album concept). What the Sansa people need to do is provide a means to play more than one album in a row, like loading a CD player with a bunch of disks. I mean come on isn't that like a basic function of playing music. And making playlists in WMP does NOT work, not if you already have music on the MP3 player. YOu will end up with multiple copies of songs and clog up your player. And unlike what people say, you can not delete files from teh Sansa you have re-format the damn thing. Very amateur unsophisticated piece of crap firmware if you ask me. Unbelievable they can sell so many.

Don't blame me if YOU BRAKE YOUR player doing this. I didn't brake mine so how could you?
I don't know how, that's why I'm typing this disclaimer

OK OK OK...I got it. I've got a fix for the Play List portion of this troublesome little piece. Under USB mode set it to MSC. Now you can see it in explorer as a regular drive. Explore it. Now you are presented with a list of files. The only one you can play with(without destroying the player) is winamp_cache_0001.xml.
Right click...go to Properties...uncheck Read-Only. Now Right click on that same file and check edit. Now get rid on everything below
and everything above

You are now free of the "Ghosted Files" issue. Disconnect the unit under Safely Remove Hardware in Wind**s and the player will reset itself after power on/off is cycled. Hope this works for everyone.

I hate this thing. Ive had allthe same problems Tom listed

The first model i got failed utterly it would just shut down (with full battery) randomly, freeze all the time, and fail with music and everything in every possible way.

I got a second one, and it worked a lot better, but I only then realized you cannot really make playlists without using rhapsody, and rhapsody in itself is one of the poorest devices with which to create playlists or anything, so I ended up with multiples of every song the first 4 tries, finally I learned a strategy to get it to work a little better.

deleting files had to be done individually---took about 2-4 minutes EACH SONG!

So I made the mistake of trying to delete some of the duplicates from the base files. ERROR. FAIL. DEATH.

So now happily I cannot play more than 5 songs on the player after 800 songs somehow got deleted, I cannot even put songs onto the player, and RHapsody crashes every time I try to use it with the device plugged in. Oh and did I mention support for these things are terrible? If you have a problem--pretty much its one of those "tough luck" scenarios.

I was more pleased with my 500 mb player than this thing.

End of rant.

Hi,
I have a Sansa e270 6GB MP3 Player. Two days ago I tried putting it into recovery mode; so I could reset all of my music. Anyway, I googled ways to get my Sansa into Recovery Mode. I followed some steps that I found...basically I just put a firmware into it. Then I tried turning on my Sansa. The screen said/says "Load main image failed" and under that it says "Switch to Recovery Mode". I keep on trying to turn it off, then turn it back on. But it's not working...and the screen just stays like that, unless it's off. How do I fix this? HELPPP ME PLEEAASEE! :) It sucks not having an MP3 player to listen to! PS. My email is amber_frass@hotmail.com, if you have any advice to give me. :)

hla muy buenas a todos.

tengo un sansa e270 de 6GB MP# player y se me presento un inconveniente se me borraron los draivers o no se como se llaman de video y fotografias.

yo envio desde mi pc los videos y las fotos y aparentemente el las recive pero cuando las voy a mirar no estan que puede pasar con esto o como soluciono este inconveniente.

muchas gracias oscar

oscardelg@starmedia.com

na moddala sandisk
it is full of bull shit & fuck it is unable to open the vedios what the fuck sansa it is developed by fucking sandisk.

i got the sansa e250 for my birthday two years ago [2006] and i like it while i had it, but when i tried adding a sd card, my player went kinda haywire, now when i turn it on, it loads to the main screen, but it's always "refreshing." and i haven't been able to use it again =[

ummm i need help my sansa doesnt like alot of songs and doesnt read them unless i put them in a file in the songs folder but then it makes songs that have the names from other songs mixed with a different song but they dont do anything they just make it say theres more songs than there actually is, it makes it hard to scroll through songs cause when i press the skip buttons it shows the corrupt file and says the song is corrupt and then takes around 30 seconds to skip another song.So can someone tell me whats wrong and whether its fixable

Okay, so I loaded some new songs onto my sansa e270 hoping i could listen to them after it refreshed the database... HOWEVER, it will now start refreshing the database, then freeze at the very end! I haven't had problem with it in a while, but I've had to wipe the drive a few times :/ agh. how can i get it to stop freezing?

My E270 is frozen as well. I get the 'sandisk' screen and thats all ive tried the power button reboot..no joy.. ive gotten the machine into recoverymode, but i need the 2 files that were mentioned earlier in the postings. Can you mail them my way ??
jinmesa@hotmail.com

um my screen is broken after i put it in my backpach because the books were heavy and i guess i technically sat on it, does warranty cover this, or if they don't then does anyone know how to fix it? please, my parents (dad) will kill me when he finds out

I like this E270 very much it's great but my sansa doesnt like alot of songs and doesnt read them unless i put them in a file in the songs folder. The blinds are great in europe they call it Shutters.

Best Regards,

Sevarotti

The most expensive piece of junk I have ever bought. Owned e270 for 2 years now. From the very first day it came out of the box the unit will freeze 2 out of 3 times turning it on. In fact, tonight I am completely unable to turn it on without it freezing. I installed a Sansa MicroSD card into it (one that Sansa says is compatible) and it won't read any content from it. Also, audio playback when playing videos is corrupt and makes horrible scratching noises with ALL videos and ALL headphones I have tried. Unit is worthless. DO NOT BUT AN E200 SERIES!!! Oh, and customer service was useless on all my issues.

I got the e270 and its a cool MP3 player but it seems when I add songs to it alot of them come up as UNKNOWN, then when I go to play them it zaps me back to the menu. Whats the deal with this because they play just fine on my computer?

I have owned the e270 about 8 months now. No problems except had bum sd card (not sansa's fault) replaced card and full 8 gigs are now showing.

There are a few things to do if you own one of the 200 series players.

1. get the sansa updater program from sansa's website.

2. learn what the difference is between the 2 USB settings on the device.

3. Import CLEAN files from your computer. what i mean here is that this unit cannot handle unusual keyboard characters in the file name, folders OR the ID tags. Stick with normal numbers and letters. I have had to format co-workers devices due to this. Unreadable, inaccessible areas of the unit will result from uncommon characters.

4. Usually, a simple format will fix most unrecoverable problems. ALWAYS keep treasured media backed up.

5. Read a little in the forums at sansa's website. Any issue you have, somebody probably beat you to it.

I have had the same problem with the SD card - Ended up with Kingston which was more expensive in long run - but hey was false ecomomy. Good wee player - very happy